1. What service do you provide?
We provide home electric vehicle charging point installation services for customers in Germany and other European countries.
2. Is the service provided directly?
Yes. Bookings and service arrangements are handled directly through Chargerightathome.
3. What does the price shown on the website mean?
The amount shown on the website is a booking deposit. It is not automatically the complete final cost of the requested installation service.
The final service amount may depend on the agreed service scope and the circumstances relevant to the appointment.
4. Will there be additional charges?
Additional charges may apply where the requested work falls outside the selected service scope.
Where additional work is required, the relevant amount will be communicated before it becomes payable, subject to the applicable contractual terms and statutory consumer rights.
5. Does paying the booking deposit confirm an installation?
Payment of the booking deposit initiates the booking process. The appointment remains subject to service availability, the information supplied by the customer and the circumstances relevant to the requested service.
6. What information do I need to provide?
Customers may be asked to provide contact details, the service address and information relevant to arranging the requested appointment.
Providing accurate and complete information helps us assess and arrange the requested service.
7. Can I change my appointment?
Appointment changes may be requested by contacting us. Alternative arrangements are subject to availability and the circumstances of the booking.
8. Can I cancel my booking?
Yes. Cancellation is handled according to the applicable contract terms, statutory consumer rights and the published Withdrawal and Refund Policy.
Where a statutory right of withdrawal applies, consumers generally have a 14-day withdrawal period for distance service contracts, subject to applicable statutory exceptions.
9. Can I request the service before the 14-day withdrawal period ends?
A consumer may expressly request that a service begin before the withdrawal period expires where the applicable legal requirements are met.
If the service is fully performed after the required express request and acknowledgement, the statutory rules concerning expiry of the withdrawal right may apply.
10. What happens if the requested service cannot proceed?
If the requested service cannot reasonably proceed because relevant circumstances do not permit the agreed service to be carried out, the applicable contractual arrangements and mandatory statutory consumer rights will determine how the booking is handled.
11. What happens if the information I provide is incomplete or inaccurate?
Additional information may be requested where reasonably necessary to arrange the service.
If material information is missing or inaccurate, the appointment may need to be postponed, rearranged or otherwise handled in accordance with the applicable contract terms.
12. Is the booking deposit a recurring payment?
No. The booking deposit is a payment relating to the relevant booking. No recurring payment arrangement is created unless expressly agreed.
13. How can I contact you?
Brand Name: Chargerightathome
Email: installation@chargerightathome.com
Address: Maßmannstraße 4, 18057 Rostock, Mecklenburg-Vorpommern, Germany
Phone: +49 1747511630
14. Are statutory consumer rights affected by these FAQs?
No. Nothing in these FAQs removes or restricts a mandatory consumer right under applicable German or European law.
Where a statutory provision applies, that provision takes precedence over any conflicting information contained in these FAQs.