This Service Delivery Policy explains how home electric vehicle charging point installation bookings are processed and arranged.
All service arrangements are handled directly through the website and are subject to the applicable Terms & Conditions.
1. Booking
Customers select the required service from the available options and submit the requested booking information through the website.
The amount displayed for a service is a booking deposit only. It is not automatically the complete final cost of the requested service.
After the booking deposit has been received, the booking information is reviewed and the next steps for the requested appointment are arranged.
2. Booking Information
Customers may be asked to provide information relevant to the requested service, including:
- customer contact details;
- service address;
- preferred appointment information;
- relevant property information;
- other information reasonably required to arrange the requested service.
Customers are responsible for ensuring that the information supplied is accurate and complete.
3. Service Assessment
The information provided during booking is reviewed to determine the appropriate service arrangements.
Where further information is required, we may contact the customer before confirming the appointment.
If the requested service cannot reasonably be arranged based on the available information or applicable requirements, the appointment may be postponed, rearranged or declined in accordance with the applicable contractual terms and statutory consumer rights.
4. Appointment Confirmation
Once the relevant booking information has been reviewed, an appointment will be arranged subject to availability and the applicable service conditions.
The customer will receive the relevant appointment information using the contact details provided during booking.
Customers should ensure that the property can be accessed at the agreed appointment time.
5. On-Site Service
The service is carried out at the agreed property and according to the applicable booking scope.
The actual circumstances at the property may affect the work required. Where the circumstances differ materially from the information supplied during booking, the service arrangements may need to be reviewed before additional work is undertaken.
6. Additional Work
The booking deposit covers the selected booking arrangement and does not automatically include work outside the stated service scope.
If additional work is required, the applicable details and charges will be communicated before the additional amount becomes payable, subject to the applicable contract and mandatory consumer rights.
Additional work will not be treated as accepted solely because it is mentioned during the appointment.
7. Completion
Following completion of the agreed service, the relevant service record may be updated to reflect the work carried out.
Where a final amount remains payable under the agreed service scope, the applicable amount and payment requirements will be communicated in accordance with the contract.
8. Appointment Changes
If circumstances require an appointment to be changed, customers should contact us as soon as reasonably possible.
Alternative appointment arrangements are subject to availability.
Where a customer does not provide access at the agreed time or material booking information is inaccurate or incomplete, the appointment may need to be rearranged.
9. Cancellation and Withdrawal
Consumers retain all mandatory statutory rights under applicable German and European law.
Where a statutory withdrawal right applies, the applicable withdrawal period and conditions are governed by the relevant statutory provisions and the separate Withdrawal Policy.
If a customer expressly requests that the service begin before the applicable withdrawal period has expired, the statutory requirements relating to early commencement of services apply. Where a service is fully performed after the required express consent and acknowledgement, the statutory rules concerning expiry of the withdrawal right may apply.
10. Service Area
Services are offered to customers within the service areas displayed on the website.
Availability may depend on the requested location and appointment arrangements.
11. Contact
Brand Name: Chargerightathome
Email: installation@chargerightathome.com
Address: Maßmannstraße 4, 18057 Rostock, Mecklenburg-Vorpommern, Germany
Phone: +49 1747511630