This Privacy Policy explains how personal data is collected, used, stored and handled when you visit or use this website and when you enquire about or purchase services.
The website is operated directly by Chargerightathome.
1. Data Controller
Brand Name: Chargerightathome
Email: installation@chargerightathome.com
Address: Maßmannstraße 4, 18057 Rostock, Mecklenburg-Vorpommern, Germany
Phone: +49 1747511630
For data protection matters, enquiries may be submitted using the contact details above.
2. Personal Data We Collect
Depending on how you use the website, we may collect information such as:
- name and contact details;
- email address and telephone number;
- billing and service address;
- information supplied in an enquiry or service request;
- appointment and service-related information;
- transaction and order information;
- communications exchanged with us;
- information required to process and administer a booking.
We only request information that is relevant to the requested service or the administration of a customer relationship.
3. How We Use Personal Data
Personal data may be processed for the following purposes:
- responding to enquiries;
- arranging and administering service appointments;
- processing bookings and payments;
- providing requested services;
- communicating with customers regarding appointments or orders;
- maintaining transaction and service records;
- complying with applicable legal and accounting obligations;
- establishing, exercising or defending legal claims where necessary.
Personal data is not used for purposes incompatible with those for which it was collected.
4. Legal Bases for Processing
Depending on the circumstances, processing may be based on:
- Article 6(1)(b) GDPR, where processing is necessary to take steps at the customer’s request or to perform a contract;
- Article 6(1)(c) GDPR, where processing is necessary to comply with a legal obligation;
- Article 6(1)(f) GDPR, where processing is necessary for legitimate interests, provided that those interests are not overridden by the rights and interests of the individual;
- Article 6(1)(a) GDPR, where consent is required and has been provided.
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Booking and Payment Information
Prices displayed on the website represent booking deposits for the requested service and are not necessarily the complete final service charge.
Information relating to a booking, including the amount paid, booking details and relevant customer information, may be processed to administer the transaction, maintain records and fulfil applicable contractual and legal obligations.
6. Data Retention
Personal data is retained only for as long as reasonably necessary for the relevant purpose.
Records relating to transactions, contracts, accounting and other legally relevant matters may be retained for the periods required under applicable German and European law.
Where personal data is no longer required and there is no applicable legal obligation or legitimate reason for continued retention, it will be deleted or otherwise handled in accordance with applicable data protection requirements.
7. Disclosure of Personal Data
Personal data may be made available only where reasonably necessary for the operation of the website, administration of customer requests, fulfilment of contractual obligations, accounting, legal compliance or the establishment, exercise or defence of legal claims.
Where service providers process personal data on our behalf, appropriate contractual and data protection requirements will apply.
Personal data is not sold to third parties.
8. International Data Transfers
Where personal data is transferred outside the European Economic Area, the transfer will be carried out in accordance with the requirements of the GDPR and applicable European data protection law.
Where required, an appropriate legal transfer mechanism will be used.
9. Website and Cookies
The website may use cookies and similar technologies that are necessary for website operation, functionality, preferences and measurement.
Where consent is required for non-essential cookies or similar technologies, these will only be used after the applicable consent has been provided.
Further information about the use of cookies is provided in the website’s Cookie Policy.
10. Data Subject Rights
Subject to the conditions and limitations established by applicable law, individuals may have the right to:
- request access to their personal data;
- request correction of inaccurate or incomplete data;
- request erasure of personal data;
- request restriction of processing;
- object to certain processing activities;
- request data portability where applicable;
- withdraw consent where processing is based on consent.
Requests concerning personal data may be submitted using the contact details stated in this Privacy Policy.
Individuals also have the right to lodge a complaint with a competent data protection supervisory authority where they consider that their data protection rights have been infringed.
11. Data Accuracy
Customers are responsible for providing information that is accurate and sufficiently complete for the relevant enquiry, booking or service arrangement.
Where necessary, inaccurate or outdated information may be corrected upon request or where identified in the course of administering the customer relationship.
12. Data Protection and Confidentiality
Personal data is handled only for legitimate and stated purposes and is subject to appropriate organisational and technical measures intended to protect it against unauthorised access, unlawful processing, accidental loss or damage.
Access to personal data is limited to circumstances in which it is reasonably required for the relevant purpose.
13. Changes to This Privacy Policy
This Privacy Policy may be updated where necessary to reflect changes in applicable law, website functions, processing activities or operational requirements.
The latest version published on this page will apply from its stated update date.
14. Contact
For privacy-related requests or questions, please contact:
Brand Name: Chargerightathome
Email: installation@chargerightathome.com
Address: Maßmannstraße 4, 18057 Rostock, Mecklenburg-Vorpommern, Germany
Phone: +49 1747511630